1. Eligibility for Refund or Replacement

We accept requests for refund or replacement in the following cases:

• Product received is damaged, defective, expired, or of poor quality.
• Wrong product or incorrect quantity delivered.
• Product does not match the description on the website.
• Fresh vegetables or fruits arrive spoiled, rotten, or of unacceptable quality (subject to photographic evidence).

2. Time Limits for Raising a Request

Requests raised after the above periods will generally not be accepted.

3. Conditions for Acceptance

To process your request, the following conditions must be met:

• The product must be unused and in its original packaging (wherever applicable).
• You must provide clear photographs/videos of the issue (damage, expiry, wrong item, etc.).
• Order ID, invoice, and delivery details must be shared.
• For fresh produce, photos showing the condition at the time of delivery are mandatory.
• Products once opened, consumed, or partially used may not be eligible (except in cases of quality issues reported immediately).

4. How to Raise a Refund/Replacement Request

1. Contact us within the eligible time period via:
   • WhatsApp / Call: +91 7905424239
   • Email: support@honeyenterprisez.com
2. Share:
   • Order Number
   • Product name & quantity
   • Clear photos/videos of the issue
   • Reason for request
3. Our team will review the request within 24–48 hours and confirm approval or rejection.

5. Replacement Process

• Once approved, we will arrange for replacement of the product (subject to stock availability).
• Replacement will usually be delivered within 2–5 working days (depending on location and product type).
• For fresh vegetables and fruits, replacement (if available) will be prioritized on the next delivery schedule.

6. Refund Process

If replacement is not possible or you prefer a refund, the amount will be refunded to the original payment method.

Refund Timeline:

• UPI / Wallet / Net Banking: 3–7 working days
• Credit/Debit Card: 7–10 working days

In some cases, we may offer store credit or coupon of equivalent value.

7. Non-Returnable / Non-Refundable Items

The following are generally not eligible for refund or replacement:

• Products that have been opened, used, or partially consumed (except quality complaints reported immediately).
• Products damaged due to improper handling after delivery.
• Change of mind / "I don't like it" cases for perishable items.
• Products purchased during clearance or special discounted sales (unless defective).
• Any product after the time limit mentioned above.

8. Cancellation Policy

• Orders can be cancelled before they are dispatched.
• Once the order is packed or out for delivery, cancellation may not be possible.
• For cancellations after dispatch, standard refund/replacement rules will apply only if the product is returned in good condition.

9. Contact for Support

For any queries related to refunds or replacements, please contact:

Akhilesh Kumar Sahu
Proprietor – Honey Enterprises
Mobile / WhatsApp: +91 7905424239
Email: support@honeyenterprisez.com
Website: https://honeyenterprisez.com/

10. Policy Updates

Honey Enterprises reserves the right to modify this policy at any time. The updated policy will be published on the website and will apply to all future orders.